Shipping
Processing time: Orders are typically processed within 1–3 business days (excluding weekends/holidays).
Delivery time: Delivery times vary by destination and carrier. Estimated delivery times will be shown at checkout where available.
Shipping fees: Shipping costs are calculated at checkout unless otherwise stated.
Address accuracy: Please ensure your shipping address is complete and accurate. We are not responsible for delays or losses caused by incorrect address details.
Returns & Exchanges
Return window: You may request a return or exchange within 14 days of delivery, unless a different period is required by applicable law.
Condition: Items must be unused, unwashed, and in their original packaging with all tags/labels intact.
Non-returnable items: Certain items (e.g., personalized products or hygiene-sensitive goods) may not be eligible for return if opened/used, as permitted by law.
Refunds: Approved refunds are issued to the original payment method after inspection. Bank processing times may vary.
How to start a return: Contact us via the Contact page and include your order number.
Contact
If you need help, please contact us via the Contact page.